Litigation Lemon Zest

Return & Refund Policy

Thank you for choosing The Office Candle Company for your candle needs. We are committed to providing high-quality products that enhance your ambiance and satisfaction. If you're not completely satisfied with your purchase, we're here to help with our Return & Refund Policy.

Returns

You have TEN days from the date of purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please provide valid proof of purchase, such as your order confirmation email or receipt.

To initiate a return, please follow these steps:

Contact our Customer Service team at Customerservice@theofficecandlecompany.com to inform us about your intention to return the product.

Once your return request is approved, we will provide you with a Return Authorization Number (RMA) and instructions on how to proceed.

Package the item securely, including the original packaging and the RMA number clearly marked on the outside of the package.

Ship the item to the address provided by our Customer Service team. You are responsible for the return shipping costs.

Refunds

Once we receive your returned item and inspect it, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund amount will exclude any shipping or handling charges, which are non-refundable.

Please note the following:

• Refunds may take a few business days to process and appear on your account, depending on your payment provider.
• If you paid for your order with a gift card, the refund will be issued as store credit.
• Customized or personalized items are not eligible for refunds, unless they are defective or damaged upon arrival.

Exchanges

We currently do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process, and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team within TEN days of receiving the product. We will guide you through the return process and provide a replacement or refund for the item, including any applicable shipping costs.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: Customerservice@theofficecandlecompany.com Phone: 225.955.3314

We reserve the right to amend or update this policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

Thank you for choosing The Office Candle Company. Your satisfaction is our priority, and we're here to ensure your candle experience is exceptional.

Shipping Information

Thank you for choosing The Office Candle Company for your candle needs. We are dedicated to ensuring your orders are processed, shipped, and delivered in a timely and efficient manner. Here's all the information you need to know about our shipping process:

Processing Time

• Orders are typically processed within SEVEN business days from the date of purchase.
• During peak seasons or promotions, processing times may be slightly longer. We appreciate your patience during such periods.

Shipping Methods

We offer a variety of shipping options to cater to your needs:

Standard Shipping: Estimated delivery within 2-5 business days.

Expedited Shipping: Guaranteed delivery within 2-3 business days.

International Shipping: Shipping times vary depending on the destination. Please note that additional customs and import duties may apply for international orders.

Shipping Rates

Shipping rates are calculated based on factors such as the weight of your order, the destination address, and the chosen shipping method. You can view the shipping cost during the checkout process before finalizing your purchase.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package's journey. This allows you to monitor the progress and estimated delivery date of your order.

Shipping Restrictions

• We currently offer shipping within the USA/INTERNATIONAL.
• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Shipping Delays

While we strive to provide accurate delivery estimates, please note that unexpected delays caused by factors such as weather, carrier issues, or customs clearance may occur. We appreciate your understanding in such situations.

Order Modifications

If you need to make changes to your order after it has been placed, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipping.

Contact Us

If you have any questions or concerns regarding our shipping process, please don't hesitate to contact our Customer Service team at:

Email: Customerservice@theofficecandlecompany.com Phone: 225.955.3314

We appreciate your trust in The Office Candle Company, and we're committed to delivering your orders promptly and securely. Your satisfaction is our priority.

We reserve the right to amend or update this shipping information at any time without prior notice. Please review this information periodically for any changes.

Thank you for choosing The Office Candle Company.